MARLISA – PRIVACY POLICY

Last updated: 7 November 2026

MARLISA is operated by CARERS COMPANION LTD.

At MARLISA, we understand how important privacy, trust and confidentiality are, especially when supporting family members and loved ones.

We are committed to protecting personal information and handling it responsibly, transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect personal information through our website and the MARLISA application.

1. Who We Are

MARLISA is operated by:

CARERS COMPANION LTD

Company Registration Number: 17365201

Registered Office: 66 Paul Street, London, EC2A 4NA, United Kingdom

Email: contact@carerscompanion.co.uk

Website: www.carerscompanion.co.uk

ICO Data Protection Registration Number: ZC290915

Carers Companion Ltd is responsible for the personal information processed through MARLISA, subject to applicable data protection law.

2. Information We Collect

Depending on how you interact with our website or application, we may collect:

Your name, email address and contact details.
Information you provide through contact forms, enquiries or requests for updates.
Account registration and authentication information.
Care information voluntarily entered into MARLISA, including daily care records, medication routines, appointments and wellbeing information.
Information about family members or other authorised users invited to share care records.
Technical information such as device details, browser information, diagnostic records and website usage data.
Subscription information provided by Apple, Google and authorised subscription management services.

MARLISA does not require an NHS number.

A cared-for person's date of birth may be recorded and included in a Hospital Passport to help identify the correct individual.

3. How We Use Your Information

We use personal information to:

Respond to enquiries and provide customer support.
Provide access to MARLISA and its features.
Manage accounts, subscriptions and family sharing.
Enable users to organise and record day-to-day care.
Provide appointment reminders and other notifications where enabled.
Maintain the security and reliability of our services.
Send updates about MARLISA where you have requested them.
Meet our legal and regulatory obligations.

We do not sell personal care information to advertisers.

4. Our Legal Basis for Processing Information

We process personal information where an appropriate lawful basis applies under UK GDPR.

Depending on the circumstances, this may include:

Contractual necessity: To provide and manage services requested by registered users.

Legitimate interests: To operate, secure and improve our services, prevent misuse and respond to business enquiries.

Legal obligations: Where processing is necessary to comply with applicable law.

Consent: Where consent is required, including certain optional marketing communications.

Health and care information relating to an identifiable individual is particularly sensitive and requires an appropriate lawful basis under Article 6 and a separate condition under Article 9 of UK GDPR.

We process such information only where the necessary legal conditions are satisfied.

5. Information About People Receiving Care

MARLISA allows authorised users to record information about someone receiving care.

Users should only provide information where they have an appropriate basis to do so and must respect the individual's privacy, dignity and wishes.

Being a family member does not automatically provide unrestricted authority to share another person's personal or health information.

Information should be accurate, relevant and limited to what is reasonably necessary for care organisation.

6. Family Sharing

MARLISA includes features allowing authorised family members and carers to share relevant care information.

Access is intended to be restricted to invited and verified users with appropriate permissions.

Members of a shared care profile may be able to view or contribute information depending on their access rights.

Users should only invite people who have a genuine reason to access the information.

An organisation funding a MARLISA subscription does not automatically receive access to a family's private care records.

7. Sharing Information With Third Parties

We may use trusted service providers to support the operation of our website and application, including:

Website hosting and technical infrastructure.
Secure databases and authentication.
Email communication and notifications.
Subscription and payment management.
Technical support and security monitoring.

Subscription purchases made through Apple or Google are handled through their respective payment systems, with RevenueCat supporting subscription entitlement management.

We may also disclose information where legally required or where a user chooses to share information with another person or service.

We do not sell identifiable care records to third parties.

8. Website Cookies

Our website is built using Wix and may use cookies or similar technologies to support essential website functionality, security and performance.

Optional analytics or marketing technologies will be managed in accordance with applicable consent requirements.

You can manage cookies through your browser settings and any cookie preferences made available on our website.

Disabling some cookies may affect website functionality.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss or disclosure.

These measures include account authentication, access controls and safeguards appropriate to the information being processed.

Although we take data protection seriously, no online system can guarantee absolute security.

Users should keep their login credentials secure and notify us if they believe their account has been compromised.

10. How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including providing services, maintaining security and meeting legal obligations.

When an account is deleted, information that is no longer required will be removed or anonymised, subject to applicable legal requirements and the rights of other authorised users of shared care profiles.

Some information may remain temporarily in protected backups until the relevant backup retention period expires.

11. International Data Transfers

Some technology providers may process or store personal information outside the United Kingdom.

Where applicable data protection legislation requires safeguards for international transfers, appropriate transfer mechanisms will be used.

12. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

Request access to personal information held about you.
Request correction of inaccurate information.
Request deletion of information where applicable.
Request restriction of certain processing.
Object to particular uses of your information.
Request data portability where applicable.
Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact:

contact@carerscompanion.co.uk

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

13. Children and Vulnerable Individuals

MARLISA is designed to support carers looking after individuals of different ages and circumstances.

Where information relates to a child or an adult who may be unable to make particular decisions, additional care must be taken to respect their privacy and legal rights.

Users must have an appropriate basis for entering or sharing another person's information.

14. Marketing and Communications

If you request updates about MARLISA, we may use your contact details to send relevant information about the application, its availability and developments.

Where marketing consent is required, we will obtain it.

You may withdraw consent or unsubscribe from marketing communications at any time by contacting us or using an unsubscribe option where provided.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to MARLISA, our services, technology or applicable legislation.

The latest version will be available on our website, together with its updated revision date.

Where appropriate, we will notify users of significant changes.

16. Contact Us

For questions about this Privacy Policy, personal information or your data protection rights, please contact:

CARERS COMPANION LTD

66 Paul Street, London, EC2A 4NA

Email: contact@carerscompanion.co.uk

Company Registration Number: 17365201

ICO Registration Number: ZC290915

MARLISA – The care you give. All in one place.

HOME

MARLISA – PRIVACY POLICY

Last updated: 7 November 2026

MARLISA is operated by CARERS COMPANION LTD.

At MARLISA, we understand how important privacy, trust and confidentiality are, especially when supporting family members and loved ones.

We are committed to protecting personal information and handling it responsibly, transparently and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect personal information through our website and the MARLISA application.

1. Who We Are

MARLISA is operated by:

CARERS COMPANION LTD

Company Registration Number: 17365201

Registered Office: 66 Paul Street, London, EC2A 4NA, United Kingdom

Email: contact@carerscompanion.co.uk

Website: www.carerscompanion.co.uk

ICO Data Protection Registration Number: ZC290915

Carers Companion Ltd is responsible for the personal information processed through MARLISA, subject to applicable data protection law.

2. Information We Collect

Depending on how you interact with our website or application, we may collect:

Your name, email address and contact details.

Information you provide through contact forms, enquiries or requests for updates.

Account registration and authentication information.

Care information voluntarily entered into MARLISA, including daily care records, medication routines, appointments and wellbeing information.

Information about family members or other authorised users invited to share care records.

Technical information such as device details, browser information, diagnostic records and website usage data.

Subscription information provided by Apple, Google and authorised subscription management services.

MARLISA does not require an NHS number.

A cared-for person's date of birth may be recorded and included in a Hospital Passport to help identify the correct individual.

3. How We Use Your Information

We use personal information to:

Respond to enquiries and provide customer support.

Provide access to MARLISA and its features.

Manage accounts, subscriptions and family sharing.

Enable users to organise and record day-to-day care.

Provide appointment reminders and other notifications where enabled.

Maintain the security and reliability of our services.

Send updates about MARLISA where you have requested them.

Meet our legal and regulatory obligations.

We do not sell personal care information to advertisers.

4. Our Legal Basis for Processing Information

We process personal information where an appropriate lawful basis applies under UK GDPR.

Depending on the circumstances, this may include:

Contractual necessity: To provide and manage services requested by registered users.

Legitimate interests: To operate, secure and improve our services, prevent misuse and respond to business enquiries.

Legal obligations: Where processing is necessary to comply with applicable law.

Consent: Where consent is required, including certain optional marketing communications.

Health and care information relating to an identifiable individual is particularly sensitive and requires an appropriate lawful basis under Article 6 and a separate condition under Article 9 of UK GDPR.

We process such information only where the necessary legal conditions are satisfied.

5. Information About People Receiving Care

MARLISA allows authorised users to record information about someone receiving care.

Users should only provide information where they have an appropriate basis to do so and must respect the individual's privacy, dignity and wishes.

Being a family member does not automatically provide unrestricted authority to share another person's personal or health information.

Information should be accurate, relevant and limited to what is reasonably necessary for care organisation.

6. Family Sharing

MARLISA includes features allowing authorised family members and carers to share relevant care information.

Access is intended to be restricted to invited and verified users with appropriate permissions.

Members of a shared care profile may be able to view or contribute information depending on their access rights.

Users should only invite people who have a genuine reason to access the information.

An organisation funding a MARLISA subscription does not automatically receive access to a family's private care records.

7. Sharing Information With Third Parties

We may use trusted service providers to support the operation of our website and application, including:

Website hosting and technical infrastructure.

Secure databases and authentication.

Email communication and notifications.

Subscription and payment management.

Technical support and security monitoring.

Subscription purchases made through Apple or Google are handled through their respective payment systems, with RevenueCat supporting subscription entitlement management.

We may also disclose information where legally required or where a user chooses to share information with another person or service.

We do not sell identifiable care records to third parties.

8. Website Cookies

Our website is built using Wix and may use cookies or similar technologies to support essential website functionality, security and performance.

Optional analytics or marketing technologies will be managed in accordance with applicable consent requirements.

You can manage cookies through your browser settings and any cookie preferences made available on our website.

Disabling some cookies may affect website functionality.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss or disclosure.

These measures include account authentication, access controls and safeguards appropriate to the information being processed.

Although we take data protection seriously, no online system can guarantee absolute security.

Users should keep their login credentials secure and notify us if they believe their account has been compromised.

10. How Long We Keep Information

We retain personal information only for as long as necessary for the purposes for which it was collected, including providing services, maintaining security and meeting legal obligations.

When an account is deleted, information that is no longer required will be removed or anonymised, subject to applicable legal requirements and the rights of other authorised users of shared care profiles.